Conditions

General terms and conditions of business
Subject and validity
The sole proprietorship SimplySoap Sandra Malle, Sonnhaldenstrasse 5, 8610 Uster offers handmade products
Soaps and accessories for sale as shown on the website
simplysoap.ch can be shown and advertised.
These General Terms and Conditions (GTC) regulate rights and obligations
Relationship between the sole proprietorship SimplySoap Sandra Malle and her customers (in
Hereafter referred to as “customers”). Should individual provisions of these General Terms and Conditions
be or become ineffective or invalid, the validity and effectiveness of the remaining provisions remain
Provisions are unaffected.
The data protection declaration is part of these terms and conditions.
Order and purchase contract
Orders can be made via the online shop on the website simplysoap.ch or by email
(simplysoap@smalle.com). The customer must accept the validity of these General Terms and Conditions
agree. In doing so, he also agrees to the data protection declaration. The offer on the
Website is subject to change. The scope and execution of the delivery is generally determined by:
The respective order confirmation from SimplySoap Sandra Malle is decisive. With this
A purchase contract is concluded when the order is confirmed.
If an order is placed in the online shop in advance (bank transfer) and it goes
The invoice amount is not fully credited to the account provided within 30 days (by
Non-payment or passing on deposit or transfer fees
on the recipient), there is no longer any entitlement to delivery of the ordered goods. The
This makes the purchase contract void. SimplySoap Sandra Malle can then place the order
can be canceled without further notice.
If the ordered goods are not in the offered shape and size for any reason
If it is no longer available, even though it was shown as available during the ordering process, you will receive it
Customer will receive a corresponding message and, if necessary, a suggestion for a replacement delivery.
If the customer does not agree to this, he can cancel his order without further notice
Cancel costs by email to simplysoap@smalle.com or via the contact form.
Shipment
Shipping to Switzerland and Liechtenstein is carried out by Swiss Post AG. A
Shipping to other countries can be arranged by individual arrangement (email or via the contact form).
and with the customer assuming all shipping costs.
When the order is sent, there is no risk of loss or damage
to the recipient. Can ship to the address provided by the customer
is not delivered and is returned, the customer bears the cost of a new one
Shipment.
Delivery times stated by SimplySoap Sandra Malle should be viewed as guidelines. Her
Information is given to the best of our knowledge, but without guarantee. In particular, SimplySoap
Sandra Malle has no influence on delivery delays, provided these are on the part of
Swiss Post AG, another logistics service or customs.
Returns, defects and warranty
The customer is obliged to check that the order received is complete and complete upon receipt
to check accuracy. Transport damage visible from the outside, which is obviously due to an incorrect delivery
Handling of the package during transport is the responsibility of the Swiss
Post AG, or another logos service provider commissioned with the respective delivery
to assert; If necessary, acceptance of the delivery must be refused in this case.
Other damages, defects and complaints are SimplySoap Sandra
Malle immediately after receiving the order by email or post (see legal notice for addresses)
to communicate.
Customers can receive delivered products at the expense of SimplySoap Sandra Malle within 14
Return within days of receipt of the goods if goods other than those ordered were delivered.
SimplySoap Sandra Malle must be informed of this in writing before returning the item. customers receive
In these cases your money will be refunded including shipping costs.
Refunds can only be made to a postal or bank account with an IBAN number or via Twint
possible.
SimplySoap Sandra Malle assumes no responsibility or warranty for damages
on the part of the customer, which arise from improper use of the delivered products.
Prices and shipping costs
The prices of SimplySoap Sandra Malle's products, as listed on "simplysoap.ch",
or stated in an order confirmation are final prices
Swiss francs and include 7.7 percent VAT, as far as shipping to the
Switzerland or Liechtenstein. Possible deliveries outside this area
are not subject to Swiss VAT.
Shipping costs are shown separately. They are for shipping to the
Switzerland and Liechtenstein CHF 9.00 up to a total weight of 2 kg (B Post parcel
Swiss Post AG) and CHF 11.00 up to a total weight of 10 kg.
Shipping costs to the EU countries mentioned above are to be borne by the recipient
are agreed individually. Since Switzerland is not part of the common EU internal market,
are charged when shipping across the border (as when shipping from all other non-EU countries
also) additional costs that will be charged to the recipient by the delivery company.
These are in particular the import VAT of the respective country, depending on the value of the goods
Import duties and the cost of customs clearance incurred by the delivering state postal service or
private logistics companies invoice the customer. SimplySoap Sandra Malle is open
These costs have no influence, they are in any case in addition to the order value. In the
In return, Swiss VAT does not apply.
Customers can also choose the self-collection option during the ordering process
choose prior agreement. In this case, the order must be sent to CH-8610 Uster
can be picked up at a time to be agreed upon and there are no shipping costs.
pay
Payment is made via Twint or advance payment. If you pay in advance, payment must be made by
Bank transfer to be made to SimplySoap Sandra Malle's account. The bank details for
Customers receive the transfer together with the order confirmation by email.
Payment slips are generally not sent. Customers from EU countries pay by
EU-compliant SEPA transfer. The bank may incur a fee. Any
Transfer or deposit fees must always be borne by the customer.
Uster, October 1, 2023