frequently asked Questions

1. What makes your natural soaps unique?

Our natural soaps are characterized by the use of high-quality ingredients. We use a variety of oils, fats and butters, carefully selected to ensure the best quality and care for your skin. Our soaps are suitable for most skin types and provide gentle, nourishing cleansing.
2. How can I place an order?

You can place orders directly via our online webshop. Simply select your desired products, add them to your shopping cart and follow the checkout process. At markets you can personally select our products and buy them directly from us.
3. What payment methods do you accept?

In our webshop we accept various payment methods, including prepayment, PayPal and Twint. At the markets you can pay in cash or, depending on availability, with Twint.
4. How long does shipping take and what are the shipping costs?

The delivery time and shipping costs vary depending on the destination. For details, please see our shipping policies on our website.
5. Can I track my order?

Yes, you will receive an email when you receive your order and another when your order is shipped with all the necessary information for tracking the shipment.
6. Do you offer customized soaps for special occasions or as customer gifts?

Yes, very much. For bespoke soap orders, please contact us by email at simplysoap@smalle.com and we will be happy to discuss your individual wishes and requirements .
7. In which markets can I find your products?

Our current market dates and locations are published on our website. We offer our entire product range at the markets, including seasonal items such as Christmas soaps.
8. How environmentally friendly are your production and packaging processes?

Environmental protection is important to us. We use sustainable, barely packaged materials that are recyclable or compostable for our soaps. All of our products are free of palm oil, fragrances and dyes, which makes them particularly environmentally friendly and gentle on the skin.